NetCom Learning Blogs

Top Business Application & Process certifications IT integration into the businesses have turned their functioning upside down and has taken business processes and applications to the next level. Infinite applications have simplified the ways business market and sell their products and offerings, manage their customers, handle their various departments may it be HR, finance, manufacturing, front office, sales, and marketing. Same is the case with business processes- traditional ways to execute business processes have left far behind and the entire functions have been hacked by software applications. Top-Ranking Certifications You Must Consider: This radical shift from conventional to automated functionalities has raised soaring demand for the workforce having basic to advanced level hands-on experience in optimizing diverse IT technologies. From a front-desk executive to the company’s CEO, understanding of IT technologies is a must-have for all profiles. But just gai...

In IT service industry, the two terms “problem” and “incident” are often used interchangeably and are further confused with “issue”, if used to address a critical situation. ITIL (Information Technology Infrastructure Library), a holistic framework ensuring efficient IT service management clearly defines and differentiates between an incident and a problem. ITIL outlines the entire process involved in the incident management, that is highly essential to address and fix the hurdles to the smooth service operations and delivery well in time. What is the difference between the incident and problem as per ITIL? As ITIL foundation course lays down the definition of an incident , it refers to an unplanned disturbance in the service. Any issue or problem that doesn’t cause any hurdles to the service operations and delivery, it cannot be regarded as an incident, even though if it is unplanned or unexpected.  A problem refers to the cause that leads to the occurrence of an ...

Businesses today rely on computing resources for business operation and deliver mission-critical services, which has mandated the need for managed and efficient IT service delivery mechanism. Information Technology Infrastructure Library (ITIL) Framework is the de facto standard for implementing IT Service Management (ITSM) practices across the organizations. Enterprises across the world are adopting ITIL to manage their IT service delivery mechanism, and this has resulted in increased demands for ITIL certified professionals, for advancing their career graph. If you are looking to start their ITIL journey, then you need to pass the first hurdle, that is ITIL Foundation, which provides you basic insights into the ITIL Framework and lays the footing for further ITIL qualifications. How to pass the ITIL Foundation – 5 Important Steps to Follow Get basic understanding of the topic The first and foremost thing is to get acquainted with what ITIL is. This can be done w...