NetCom Learning Blogs

Businesses are rapidly incorporating ITIL (Information Technology Infrastructure Library) framework into their diverse processes to leverage its potential capabilities for enhanced business performance. ITIL framework outlines the best practices and envisions service improvements from the IT service management to enhance efficiency and optimize service delivery cost, provided the touch points are identified timely during the service lifecycle execution. Termed as Continual Service Improvement (CSI) in ITIL, this approach includes a module, defining the techniques and processes to help to align the service levels with continuously changing business processes. The CSI (Continual Service Improvement) process in ITIL is a seven-step process comprised of the following stages: Define Objectives: The first stage involves clearly defining the objectives to improve the business processes and patterns of service delivery. This includes identification of services and the extent...

In IT service industry, the two terms “problem” and “incident” are often used interchangeably and are further confused with “issue”, if used to address a critical situation. ITIL (Information Technology Infrastructure Library), a holistic framework ensuring efficient IT service management clearly defines and differentiates between an incident and a problem. ITIL outlines the entire process involved in the incident management, that is highly essential to address and fix the hurdles to the smooth service operations and delivery well in time. What is the difference between the incident and problem as per ITIL? As ITIL foundation course lays down the definition of an incident , it refers to an unplanned disturbance in the service. Any issue or problem that doesn’t cause any hurdles to the service operations and delivery, it cannot be regarded as an incident, even though if it is unplanned or unexpected.  A problem refers to the cause that leads to the occurrence of an ...

Businesses today rely on computing resources for business operation and deliver mission-critical services, which has mandated the need for managed and efficient IT service delivery mechanism. Information Technology Infrastructure Library (ITIL) Framework is the de facto standard for implementing IT Service Management (ITSM) practices across the organizations. Enterprises across the world are adopting ITIL to manage their IT service delivery mechanism, and this has resulted in increased demands for ITIL certified professionals, for advancing their career graph. If you are looking to start their ITIL journey, then you need to pass the first hurdle, that is ITIL Foundation, which provides you basic insights into the ITIL Framework and lays the footing for further ITIL qualifications. How to pass the ITIL Foundation – 5 Important Steps to Follow Get basic understanding of the topic The first and foremost thing is to get acquainted with what ITIL is. This can be done w...