NetCom Learning Blogs

Businesses are rapidly incorporating ITIL (Information Technology Infrastructure Library) framework into their diverse processes to leverage its potential capabilities for enhanced business performance. ITIL framework outlines the best practices and envisions service improvements from the IT service management to enhance efficiency and optimize service delivery cost, provided the touch points are identified timely during the service lifecycle execution. Termed as Continual Service Improvement (CSI) in ITIL, this approach includes a module, defining the techniques and processes to help to align the service levels with continuously changing business processes. The CSI (Continual Service Improvement) process in ITIL is a seven-step process comprised of the following stages: Define Objectives: The first stage involves clearly defining the objectives to improve the business processes and patterns of service delivery. This includes identification of services and the extent...

A project can be efficiently managed with team collaboration and proper documentation. Microsoft SharePoint is a robust and feature-rich collaboration platform, that extends project management capabilities through a range of Project Site templates and project management tools. These help you to access the project details located centrally and leverage a platform permitting you to update the executed phases, manage workflows, communicate changes to the team members, create task lists and logbooks among other project management tasks. How Does SharePoint Support the Project Management? Project Management requires successful execution of various project stages including planning, organizing, implementing, controlling and monitoring. Microsoft SharePoint offers a powerful platform with exquisite project management features and tools to facilitate the project managers and the teams for successful execution of every project lifecycle stage and deliver the expected outputs with ut...